iCandi Couture Shipping Policy
Effective July 1, 2020
iCandi Couture provides shipping tracking numbers for all orders placed and shipped! You will receive email and text notification for tracking your shipment within 3-5 business days of placing your order.
At iCandi Couture, we take pride in providing quality customer service to our customers. We know that shipping timely is an important part of your experience with us, and we want to ensure it goes as smoothly as possible. Please allow the fulfillment center 3-5 business days to ship your order. This give us time to do quality inspections on your order and ensure that we are getting things right on our end for your full satisfaction!
In order for iCandi Couture to ensure that your delivery is timely, we ask that you double check the shipping address that you enter into our system for delivery. Be sure to use accurate abbreviations and full street names to ensure that the postal service has no issues with delivering your package. If we have trouble contacting you regarding an error in your shipping address, your order may be canceled with a refund.Â
If you enter a wrong address and are able to contact customer service prior to the items being shipped, we may be able to update our system; however, iCandi Couture does not take responsibility for packages shipped to the wrong address if it matches the address that was given when ordered.
If iCandi Couture has shipped your item and the shipping merchant loses the package or mis-delivers the package, you must take up the grievance process with the delivery merchant. iCandi Couture only takes responsibility for receiving and fulfilling orders; once shipped, you must contact the shipping merchant for details of your delivery as we have no information within that process. You will receive a shipping tracking number for every order you place that requires shipping.
Shipping fees are non-refundable. iCandi Couture is not responsible for shipping costs related to returned or refused packages. In the case that you want to return a package to us, you are responsible for all shipping costs related to the purchase and return.